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CleanroomReturns & Refunds
Return window
You have 14 days from delivery to request a return. To start a return, email info@ifloortape.com with your order number to get a Return Merchandise Authorization (RMA). We can’t accept returns, refunds or exchanges without an RMA.
Condition
Items must be new and unused, in their original condition, and returned with all packaging (boxes, manuals, warranty cards, etc.). We can’t accept items that have been used, damaged or altered after delivery.
Return shipping
Returns are sent back by mail, and the customer pays the return shipping. Items worth $75 or more must be returned with a trackable shipping method, and items worth more than $200 must also be insured.
Restocking fee
A restocking fee of 30% of the product price applies to all returns and is deducted from the refund.
Refunds and exchanges
Once we receive and check the return, we refund the product price minus the 30% restocking fee to the original payment method. Exchanges are also possible.
Damaged or defective items
If your order arrives damaged, keep all packaging and the damaged items, and contact us or the carrier to file a claim. For problems after the 14-day return window, contact us and we’ll help where we can, for example with a replacement under the manufacturer’s warranty.
Questions
Email info@ifloortape.com or call (503) 362-7500.